CLAIMS ASSISTANCE GUIDE
Sample of letter sent to all assureds and claimants
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HERE to
get an Adobe Acrobat copy of this letter
| RE: |
Insured:
|
| |
Client:
Vessel: |
| |
Vessel
name: |
| |
Policy
no.: |
| |
Claim
no.: |
| |
Date
of loss: |
We
have been requested to assist you with the above captioned matter.
Christian & Company personnel will make every effort to assist
with the handling of your claim, objectively, accurately, and
expediently. Your satisfaction is our priority goal. Please feel
free to contact Kells Christian, your representative, at any time
(phone/FAX numbers, and addresses can be found below).
If
you have not yet heard from us, please contact us at your earliest
convenience, as we have probably been unable to reach you.
Our
objectives: In most instances, we will 1.) determine the cause
of loss 2.) detail the scope of claim related damage 3.) establish
an agreed price to repair the claim related damage with your chosen
repair facility.
To
accomplish these goals Christian & Company will usually make
initial contact with you, develop history on the vessel and loss,
and make an appointment to meet with you at the vessel for an
inspection.
You
can help by: Choosing a repair facility and either delivering
the vessel to them for our inspection or requesting them to meet
with us during our inspection, this results in increased communication
and satisfaction; Provide us with any invoices for expenses already
incurred and any relevant maintenance documentation; Call us with
any questions, comments, or if we can be of any assistance whatsoever!
We
do not make determinations of coverage, or exact payment amount
nor do we authorize any repairs. Please save all parts and allow
us the opportunity to inspect components prior to altering them.
Please discuss payment with your repair facility to avoid future
problems or billing discrepancies.
The
time required to process your claim varies depending on many factors,
however, by quickly accomplishing the above we can avoid delays
and continue toward our goal of making your claims experience
clearly understood and as trouble free as possible.
